Plenty of fish xxx hookups

Knowing that I had previously entered my new card info I went to my account to research the issue and found that not only did they not bill the new card as I had expected, but they also charged me a late fee.I figured this mistake could easily be cleared up by a phone call to customer service. I was told that it takes a least a month before suddenlink would start using my new card, and that the late fee could NOT be reversed.

I called 3 months in a row giving my new CC to be used and of course Suddenlink still used my old card instead of the new one I gave.Lines are Checked, 2 new routers, new line ran, issues connection issues. I see you have horrible ratings and corporate can’t speak to us! Cancelled service after years of issues & promises of bill credits (that was never given). Assume they don’t want the equipment since they never came pick up or contact me to reschedule pick up. Call back this week & somehow the number can not be completed as dialed.The day I cancelled service, representative tells me a technician will pick up my equipment the following Monday. A month later I get a bill for 0 for 5yr old equipment not returned. So what is my next step since they have turned this into a credit agency & I’m obviously wanting to dispute??I call and ask to get documented information on equipment so I can get an appraisal & I’m hung up on. Reply I woke up yesterday with no cable, internet nothing.I called Suddenlink and they said my auto payment on April 27, 2018 was returned therefore they disconnected my account.

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He told me he agrees its unfair, and that he hears this exact complaint from others “all the time”…

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